Customer Support Representative (Italian and English)

Descrizione:

IdeasUnlimited is a global BPO, providing business process support services to clients all over the world. We are a US-based company, and we are looking to hire a Bilingual Customer Support Representative who can speak English and Italian fluently to work remotely for us. This is a long-term, stable, career-level, and remote (work from home or a remote location) opportunity for the right individual.

JOB DUTIES:

1) Customer support in English and Italian via phone, email, and chat platforms.

2) Order processing, billing and invoicing.

3) Relevant administrative and coordinative work.

JOB REQUIREMENTS:

1) Excellent fluency in the English and Italian languages.

2) At least 1 year of experience in customer support or technical support.

3) At least 6 months of phone, email and chat support experience.

4) Some sort of experience with any CRM platform.

5) Must be efficient with at least basic skills in Microsoft Word and Excel.

OTHER WORK REQUIREMENTS:

1) Stable internet connection of at least 10 Mbps.

2) A headphone with a microphone (preferably a noise-cancelling one).

3) Reliable computer device (at least 8 GB RAM).

4) Power and internet backup (if needed).

SCHEDULE: MON-FRI 9 AM - 5:30 PM EET / 1 AM - 9:30 AM US CDT (12:00-17:00 EET / 4 AM - 9 AM US CDT for calls/chat support)

BENEFITS:

1) Salary range $7 - $8 per hour depending on skill set and experience.

2) Bonuses and accreditations.

3) Annual increments.

4) Growth opportunities.

5) Timely payments and a stable career.

IMPORTANT NOTES:
• We will be using monitoring software to check your work efficiency and productivity on a daily basis.
• The position does offer the comfort of working from home but demands the same efficiency, productivity, and professionalism of the industry.
• You will be signing a work agreement with our company. You will need to provide all of the necessary legal documents to complete the hiring process.
• The recruitment/interviewing process is done digitally (Skype).

To know more about us please visit the company website: www.ideasunlimitedonline.com

Thank you.

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